Order & Delivery / Pick Up Information
Postcode and delivery fee check 'Delivery Area Postcode'
Pickup
Please choose PICKUP option when you place the order, with the order ready for pickup at 10 Carlton Crescent, Summer Hill, NSW, 2130. We will contact you to confirm pickup once the order is ready (usually ready in1-2 days)
However, you are also welcome to purchase directly from our shop. We have most of item ready in the shop for sale.
Opening hour for pick up is
Monday to Friday 10am to 6pm
(close on public holiday)
Delivery
All orders will be collected by our frozen courier on the Tuesday and Friday each week for Sydney and others state deliveries to occur from Wednesday onwards.
Please note:
Due to the uncertainties of COVID and social current affairs, we can only estimate the arrival time, and there is a chance that the arrival time will change, so Ommi's cannot guarantee that the order will be delivered within the specified time. Please be aware the message from our couriers.
We send our orders with frozen couriers with 'Authority to leave' at the nominated delivery address. If no one is there to take delivery. Neither Ommis Food and Co or our courier companies will be liable for damaged or stolen goods.
We are currently offer free delivery option when spending over certain amount for each area of Australia-wide. Please check more information below.
We currently ship to the following areas:
NSW
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Sydney Metro |
Tuesday, Friday |
$10 |
$100 |
Wednesday, Sunday |
|
Sydney Region |
Wednesday |
$16 |
$150 |
Sunday |
|
Blue Mountains |
Wednesday |
$16 |
$150 |
Sunday |
|
South Highlands |
Thursday |
$16 |
$150 |
Sunday |
|
Central Coast |
Wednesday |
$16 |
$150 |
Sunday |
|
Wollongong |
Thursday |
$16 |
$150 |
Sunday |
|
Newcastle |
Wednesday |
$20 |
$180 |
Sunday |
|
Coffs Harbour |
Saturday |
$20 |
$180 |
Sunday |
|
Orange |
Wednesday |
$20 |
$180 |
Sunday |
|
Canberra |
Friday |
$20 |
$180 |
Sunday |
|
Other NSW |
Please check 'Delivery Area Postcode and Fee' |
|||
VIC
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Melbourne Metro |
Friday |
$16 |
$150 |
Sunday |
|
Gippsland |
Friday |
$20 |
$180 |
Sunday |
|
Ballarat |
Friday |
$20 |
$180 |
Sunday |
|
Bendigo |
Friday |
$20 |
$180 |
Sunday |
|
Geelong |
Friday |
$20 |
$180 |
Sunday |
|
Mornington |
Friday |
$20 |
$180 |
Sunday |
|
Other VIC |
Please check 'Delivery Area Postcode and Fee' |
|||
QLD
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Brisbane Metro |
Friday |
$16 |
$150 |
Sunday |
|
Gold Coast |
Friday |
$20 |
$180 |
Sunday |
|
Sunshine Coast |
Saturday |
$20 |
$180 |
Sunday |
|
Bundaberg |
Flowing Tuesday |
$25 |
$200 |
Sunday |
|
Cairns Metro |
Flowing Monday |
$25 |
$200 |
Sunday |
|
Other QLD |
Please check 'Delivery Area Postcode and Fee' |
|||
SA
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Adelaide Metro |
Saturday |
$16 |
$150 |
Sunday |
|
Other SA |
Please check 'Delivery Area Postcode and Fee' |
|||
WA
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Perth Metro |
TBC |
$25 |
$200 |
Sunday |
|
Other WA |
Please check 'Delivery Area Postcode and Fee' |
|||
TAS
|
Area |
Est. Delivery Day from |
Fee |
Free Delivery Over $ |
Order Cut Off |
|
Hobart |
Flowing Tuesday |
$25 |
$200 |
Sunday |
|
Other TAS |
Please check 'Delivery Area Postcode and Fee' |
|||
If your area postcode is not accepted, Please email info@ommis.com.au and we will get a delivery quote for you. We CAN ship to most places in AUS, however, some places may be more complicated and need to be checked first.
For more information on which postcodes are currently accepted, please view our 'Delivery Area Postcode'
Delivery Communication
∙ You will receive a reminder message / email from us on the day before we head out for delivery. If you provided us with a mobile number, we will also send you a text message prior to arriving at your address. Unfortunately we are unable to guarantee delivery at specific times.
Delivery Policy
∙ Please note: We send our orders with frozen couriers with 'Authority to leave' at the nominated delivery address. If no one is there to take delivery. Neither Ommis Food and Co or our courier companies will be liable for damaged or stolen goods.
Returns & Replacements
∙ At Ommi's Food and Co, your satisfaction is our first priority. In an unlikely event where your order is received incomplete or has been compromised, please contact us
at info@ommis.com.au as soon as possible with your order number and detail your concerns and we’ll do our very best to resolve this for you.
∙ Note: If the product has thawed whilst you're away when your order was delivered, please do not refreeze the product and store it in the fridge instead. Please refer to the cooking guide on heating times. This is not considered as damaged goods and does not qualify for a refund or replacement.
∙ Unfortunately, we cannot refund or exchange for a "change of mind" or “not used” on any frozen product (because we don’t know how they have been handled or stored once they have left our store). Because of health and safety regulations, these items would need to be “Binned”
∙ Ommi's Food and Co happily trade under the “NSW Fair Trading Act Policy”. ∙ Ommi's Food and Co reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.