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Privacy Policy

This Privacy Policy describes how (the “Site” or “we”)  collects, uses, and discloses your Personal Information when you visit  or make a purchase from the Site. 


After reviewing this policy, if you have additional questions, want more  information about our privacy practices, or would like to make a  complaint, please contact us by e-mail at or by  mail using the details provided below: 

Ommi's Food & Co, 10 Carlton Crescent, Summer Hill NSW 2130,  Australia 

Collecting Personal Information 

When you visit the Site, we collect certain information about your  device, your interaction with the Site, and information necessary to  process your purchases. We may also collect additional information if  you contact us for customer support. In this Privacy Policy, we refer to  any information about an identifiable individual (including the  information below) as “Personal Information”. See the list below for  more information about what Personal Information we collect and why. 

Device information 

Purpose of collection: to load the Site accurately for you, and to perform  analytics on Site usage to optimize our Site. 

Source of collection: Collected automatically when you access our Site  using cookies, log files, web beacons, tags, or pixels. 

Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address,  time zone, cookie information, what sites or products you view, search  terms, and how you interact with the Site. 

Order information 

Purpose of collection: to provide products or services to you to fulfill our  contract, to process your payment information, arrange for shipping,  and provide you with invoices and/or order confirmations, communicate  with you, screen our orders for potential risk or fraud, and when in line  with the preferences you have shared with us, provide you with 

information or advertising relating to our products or services. Source of collection: collected from you. 

Disclosure for a business purpose: shared with our processor Shopify,  Uber Eats, Be Cool Refrigerated Couriers and all other our business  partner. 

Personal Information collected: name, billing address, shipping address,  payment information (including credit card numbers), email address,  and phone number. 

Customer support information 

Purpose of collection: 

Source of collection: 

Disclosure for a business purpose: 

Personal and order Information collected:  

Purpose of collection: to provide customer support. 

Source of collection: collected from you 

Disclosure for a business purpose:  

Personal Information collected:  


The Site is not intended for individuals under the age of 18. We do not  intentionally collect Personal Information from children. If you are the  parent or guardian and believe your child has provided us with Personal  Information, please contact us at the address above to request deletion. 

Sharing Personal Information 

We share your Personal Information with service providers to help us  provide our services and fulfill our contracts with you, as described  above. For example: 

We use Shopify to power our online store. You can read more about  how Shopify uses your Personal Information here: 

We may share your Personal Information to comply with applicable laws  and regulations, to respond to a subpoena, search warrant or other  lawful request for information we receive, or to otherwise protect our  rights.

Behavioural Advertising 

As described above, we use your Personal Information to provide you  with targeted advertisements or marketing communications we believe  may be of interest to you. For example: 

We use Google Analytics to help us understand how our customers use  the Site. You can read more about how Google uses your Personal  Information here: You  can also opt-out of Google Analytics here: 

We share information about your use of the Site, your purchases, and  your interaction with our ads on other websites with our advertising  partners. We collect and share some of this information directly with our  advertising partners, and in some cases through the use of cookies or  other similar technologies (which you may consent to, depending on  your location). 

For more information about how targeted advertising works, you can  visit the Network Advertising Initiative’s (“NAI”) educational page at advertising/how-does-it-work. 

You can opt out of targeted advertising by: 




Additionally, you can opt out of some of these services by visiting the  Digital Advertising Alliance’s opt-out portal at: 

Using Personal Information 

We use your personal Information to provide our services to you, which 

includes: offering products for sale, processing payments, shipping and  fulfillment of your order, and keeping you up to date on new products,  services, and offers. 

Your consent; 

The performance of the contract between you and the Site; Compliance with our legal obligations; 

To protect your vital interests; 

To perform a task carried out in the public interest; 

For our legitimate interests, which do not override your fundamental  rights and freedoms. 


When you place an order through the Site, we will retain your Personal  Information for our records unless and until you ask us to erase this  information. For more information on your right of erasure, please see  the ‘Your rights’ section below. 

Automatic decision-making 

If you are a resident of the EEA, you have the right to object to  processing based solely on automated decision-making (which includes  profiling), when that decision-making has a legal effect on you or  otherwise significantly affects you. 

We DO engage in fully automated decision-making that has a legal or  otherwise significant effect using customer data. 

Our processor Shopify uses limited automated decision-making to  prevent fraud that does not have a legal or otherwise significant effect  on you. 

Services that include elements of automated decision-making include: 

Temporary blacklist of IP addresses associated with repeated failed  transactions. This blacklist persists for a small number of hours. Temporary blacklist of credit cards associated with blacklisted IP  addresses. This blacklist persists for a small number of days.