FAQs

Q: How do I store the products?

Once you received our produce, 
Lazy Noodles Kits can be store in fridge for 5 days or freezer for 3 months.
Ommi's Dumpling can be store in freezer only for 3 months.
Ommi'So Sweet store in fridge for 5 days.
Snacks store in fridge for 2 weeks.


Q: How to heating or cooking our product

Check our Cooking instruction


Q: Can I heating Ommi's food with the plastic packaging?

Yes, the product packs are microwave safe and can be heated directly in the microwave or in the boiling water.


Q: Where are your ingredients sourced from?
Our meats are sourced from Harvrick meat, using the Australia farm AACo and Josdale black angus. One of the best meat in Australia.
Our vegetable is fresh delivery from Flemington market.
Ommis snack and dessert ingredient are sourced from local supplier which is
more flexibility and reduced supply chain costs.


Q: Payment method?

 All online orders must be paid online via credit card or PayPal. A confirmation email will be sent once we have received your order. 


Q: Can I pay cash on delivery?

Cash payment for self-pickup only.


Q: Can I change the order after placing the order?

Please contact us directly with your order number.


Q: Can I cancel the order after payment?

Unfortunately, we cannot refund or exchange for a "change of mind" or “not used” on any frozen product (because we don’t know how they have been handled or stored once they have left our store). Because of health and safety regulations, these items would need to be “Binned”


Q: Can I specify the time and place to receive the goods?

your order WILL be left at the nominated delivery address if no one is there to take delivery. Neither Ommis Food and Co or our courier companies will be liable for damaged or stolen goods. Unfortunately we are unable to guarantee delivery at specific times.


Q: How much will delivery cost?

- $9.95 flat rate shipping fee from postcode 2000 to 2234.

 


Q: How to tracking delivery status?

- Click here to read full delivery terms and conditions

 

Disclaimer:

For your convenience, Ommi's Food & Co has provided information relating to products on our web side produce page. However, as ingredients do change from time to time this is only intended as a guide and you should check before consuming. 123 Bubble Tea cannot always ensure the accuracy of product information. If you require specific information to assist in your purchasing decision, please contact us at info@ommis.com